Last Updated: September 2026
At Dorvahi, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, or communicate with us.
By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide to us when you:
- Place an order or create an account
- Contact us with an enquiry
- Subscribe to receive updates or promotional communications
- Communicate with us through WhatsApp, email, phone or social media
- Participate in offers, promotions or other activities conducted by Dorvahi
This information may include:
- Full name
- Mobile number
- Email address
- Billing and shipping address
- Order and purchase details
- Payment and transaction details
- Customer service or communication history
- Any other information you voluntarily provide to us
We may also automatically collect certain information when you browse our website, such as your IP address, browser type, device information, pages visited and information about how you interact with our website.
2. How We Use Your Information
We may use the information we collect to:
- Process, confirm and fulfil your orders
- Arrange shipping and delivery
- Process payments
- Communicate with you regarding your orders
- Provide customer support and respond to enquiries
- Send order confirmations, shipping updates and other service-related messages
- Improve our website, products and customer experience
- Understand how customers use our website
- Analyse website traffic and performance
- Prevent fraud, misuse and unauthorised transactions
- Maintain business and transaction records
- Send promotional offers, product updates and other marketing communications where permitted
- Comply with applicable legal and regulatory requirements
3. Sharing of Your Information
We do not sell, rent or trade your personal information.
We may share limited information with trusted service providers and business partners where reasonably necessary to operate our business and provide our services.
This may include sharing information for:
- Processing and fulfilling orders
- Payment processing
- Shipping and delivery
- Website hosting and technical services
- Customer communication
- Website analytics
- Advertising and marketing
- Fraud prevention and security
- Legal or regulatory requirements
We aim to share only the information reasonably necessary for the relevant purpose.
4. Marketing & Communications
We may use your contact information to communicate with you about your orders, products, new collections, offers and other updates from Dorvahi.
You may choose not to receive promotional communications from us by contacting us or using the unsubscribe/opt-out option provided in applicable marketing messages.
Please note that even if you opt out of promotional communications, we may still contact you regarding important service-related matters, such as an existing order, payment or delivery.
5. Cookies & Similar Technologies
Our website may use cookies and similar technologies to provide a better browsing experience.
Cookies may help us:
- Remember your preferences
- Keep certain website functions working properly
- Understand website traffic and visitor behaviour
- Improve website performance
- Measure the effectiveness of our marketing and advertising
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some features or functionality of the website.
6. Advertising
We may use online advertising and analytics technologies to understand how visitors interact with our website, measure advertising performance and show relevant advertisements.
These technologies may collect information about your browsing activity, device and interactions with our website.
You may be able to manage advertising preferences through your browser, device or relevant advertising platforms.
7. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain your personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include retaining information for order fulfilment, customer service, accounting and business records, fraud prevention, resolving disputes and complying with legal or regulatory obligations.
When information is no longer reasonably required, it may be deleted or securely disposed of, subject to applicable legal requirements.
9. Third-Party Websites
Our website or communications may contain links to websites, platforms or services operated by third parties.
Dorvahi does not control the privacy practices of these third parties and is not responsible for their privacy policies or practices.
We recommend reviewing the privacy policy of any third-party website you choose to visit.
10. Children's Privacy
Our website and services are not intended for children to independently make purchases.
We do not knowingly collect personal information from children for the purpose of making purchases or providing services.
11. Your Privacy Rights
Depending on applicable law, you may have the right to request:
- Access to the personal information we hold about you
- Correction of inaccurate or incomplete information
- Deletion of your personal information, where legally and reasonably possible
- Withdrawal of consent for certain uses of your information
- Opt-out from promotional communications
To exercise any applicable privacy rights, please contact us using the details provided below.
12. Changes to This Privacy Policy
Dorvahi may update this Privacy Policy from time to time to reflect changes in our business, website, services or applicable legal requirements.
Any updated version will be published on this page with a revised Last Updated date.
We encourage you to review this page periodically to stay informed about how we handle your information.
13. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the way your personal information is handled, please contact us:
Dorvahi
Email: dorvahi@gmail.com
Phone: 9315326768
Location: Ghaziabad, India