At Dorvahi, every piece is carefully inspected and packed before dispatch to ensure you receive it in perfect condition.
No Returns or Refunds
We do not accept returns or provide refunds for products once an order has been placed or delivered.
Exchange
An exchange will be offered only in case the product received has a manufacturing defect or damage.
To be eligible for an exchange:
- Please inform us within 24 hours of delivery at dorvahi@gmail.com.
- Customers are required to make a 360 degree Parcel opening video (clearly showing the defect/damage).
- The product must be unused, unwashed and in its original condition, with all original packaging and tags intact.
- Exchanges are subject to verification and approval by Dorvahi.
- Also, there is no exchange in case of size issues. Hence it is always advisable to order one size up.
In case of valid claim of damage, we will ship the replacement product. However, if the same product is not available, the customer can order another product. Refunds would not be given in any instance.
Important
Minor variations in color, print, texture, embroidery or weave are not considered defects, as these may naturally occur due to the handcrafted nature of our products.
Also, this being online sales, there may be slight variations in the colour / finish / fabric depending on the screen resolution of your devices and also the camera lights. No exchange will be entertained in such cases.
Please choose your product carefully before placing your order, as all sales are final except for eligible defective products.